Fixing a customers mess

Wwallace52590

Treehouser
Joined
Nov 21, 2025
Messages
86
Location
Salisbury, NC
So a guy I did a job for a month or so ago decided to do some tree work himself and had made a mess.

First time dealing with something like this, obviously gonna make him sign something saying I’m not gonna be held
Liable since I’m walking into a mess trying to fix it. Currently one tree is holding up another tree from smashing his shed.

My question is as far as payment, I’m not gonna touch it unless I feel like I can fix it, but if something does go wrong should I still ask for payment?
 
Mitigation work is mitigation work, regardless of how the situation was created.

Predictable outcomes are usually fairly easy to come by, even if some of those outcomes are less favorable. When selling the job, those projected outcomes should be reviewed for acceptability... and part of that is the payment expectations.

A shed sounds like there's maybe decent access... a crane sounds like it would offer considerable certainty towards a favorable outcome.
 

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