Magnus
TreeHouser
This is a topic I feel strongly about and thought I might see what you think about it.
If you have a good dealer near you to support I think that is the way to go.
Those who don't wish they had many times.
Buying online thru stores is comfortable and cheaper in short term, but will be bad for consumer in the long run.
One day he will need help and it is a lot more fun helping a customer you sold a saw to than a internet buyer.
Many start to refuse service to those who buy online and thru box stores, they refer them to place of purchase.
Sending stuff back and forth has been tried over the years and it is no fun.
To go to a dealer and get the help you need is priceless. It should be encouraged and supported.
If a $5 customer comes here asking for service I give it to him as he might be a $1000 in future.
Not all see it this way and focus on the big dragons.
Fine by me, they can have them, there is no interest for me in it anyway.
Providing good service will not make me a million, or the customer, but they will have help when they need it.
I order a lot of odd stuff for customers to please their curiosity or wish. Spend lots of time on service, I think it is right and the way to go.
I service all customers that come and try to help as best I can.
This I notice is more and more rare. Thoughts like "Why should I help him, he didn't buy saws here" is more and more common.
So support a good dealer if you have, they get more rare by the day!
If you have a good dealer near you to support I think that is the way to go.
Those who don't wish they had many times.
Buying online thru stores is comfortable and cheaper in short term, but will be bad for consumer in the long run.
One day he will need help and it is a lot more fun helping a customer you sold a saw to than a internet buyer.
Many start to refuse service to those who buy online and thru box stores, they refer them to place of purchase.
Sending stuff back and forth has been tried over the years and it is no fun.
To go to a dealer and get the help you need is priceless. It should be encouraged and supported.
If a $5 customer comes here asking for service I give it to him as he might be a $1000 in future.
Not all see it this way and focus on the big dragons.
Fine by me, they can have them, there is no interest for me in it anyway.
Providing good service will not make me a million, or the customer, but they will have help when they need it.
I order a lot of odd stuff for customers to please their curiosity or wish. Spend lots of time on service, I think it is right and the way to go.
I service all customers that come and try to help as best I can.
This I notice is more and more rare. Thoughts like "Why should I help him, he didn't buy saws here" is more and more common.
So support a good dealer if you have, they get more rare by the day!