I understand your concerns. The tree is on the property line and the majority of it is on the neighbouring property. I was asked to do a job so the HO can use their backyard, with the neighbour's permission. The neighbours are gone for a few days, I'm going to leave my card asking them to call me to discuss the tree, as I have other work there this Thursday. I've mentioned it many times, Brantford is a notoriously cheap city. People will leave 30ft blown out tops tangled in their trees and not have a second thought about it. I'll attempt communicating about the problem, but that is all I can do. Hopefully there will be a satisfactory resolution, but I'm not holding out hope. I am also hoping the cuttings I'm trying to propagate will root, it is a delicious tree.