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I've never worked in one, but I would suspect that there is a lot of pressure in those offices, to not stand out in any special way, and that includes being a hard worker or being a particularly nice person to the customers. If somebody starts setting standards like that, I think it would tend...

Yeah, it seems that having informed their name, gives an easy means by which a government worker could get called to task for some irregularity, including being unpleasant. They don't know what's up, but for sure they are a wondering. I've had some lady govt. workers who started out like we...

The best way to deal with government workers, is not to allow them to be peckerheads to begin with. Before getting down to the business at hand, you first ask them for their name, and even if it is Sam Jones, ask them to slowly spell it for you, as you are writing it down on a piece of paper...

You guys need to travel the world, researching the policies of foreign DMVs compared to in the states. You will likely gain a fresh and more positive outlook on your "friends" at the agency. Don't let me stop the complaining though..... Here, our DMV are the cops. They make you watch dumb...