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off to the dude that sold you the phone then, I betcha they get it working in seconds! :)

:( sorry boss, its grabbing my location as canada from somewhere in the computer and that model isnt up here, I cant seem to help you, or get to get to the US version of the site to search there...

can you get the phone ready to search or actively searching? then do the hold the button trick on the headset and they should co-operate

no luck yet then Boss? whats yer phone model and such, I will look at the online user manual and see if I can cypher a quick route for you. Unless you have exhausted that option.

on mine I have to push and hold the on button on the earpiece for like 5 seconds and it starts flashing madly, indicating it is in search mode for pairing. Then I go to the phone and it has a selection under setup or settings to also search. get them going at the same time and they should...

yup. have to find a way to 'pair' them up. one seeks while the other sends, then usually a very basic password needs to be entered. Mine shuts off after a spell and just needs to be clicked to rejoin the phone. If either get actually turned off then you usually have to re pair them. and the...