I don't like using the phone, pretty much ever. My phone is first and foremost a portable computer, and telephony is the least used feature on it. If I have to talk to someone, I consider it a failure of process. I'm sure they're cool to talk to. That's what everyone says, but I'd rather do it in person. It also doesn't fit the way I buy tree stuff. Sometimes I'm not sure exactly what I want, or there's things I may want, but don't want to make a special order for. I keep it in the back of my head, and judge where, when and what I'm gonna buy on current conditions(sales, clearance, new products...).
I don't begrudge Madsens for the way they run their business. I think it's great. They don't have to get every dollar out there. They do what they do, the way they want to do it, and they have a good business with a fiercely loyal clientele. Hard to ask for more out of life. I have a good sawshop nearish to me. It's no Madsens, but the proprietor's cool, prices are great, it's a pleasant drive, and it gives me my fix for dealing with stuff in person.