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My experience is that they tell you it's an answering service if you ask something that they can't answer. Is there some rule about not saying that up front, it seems like it could save some wasted time on the phone by quickly asking for a return call.

It always seemed like it would be helpful if an answering service told you that's what they are, before you go into a lengthy enquiry about something that they have no way to answer, rather than after.