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In the second photo, to the extent that the red lines show how much removal is planned, I could easily be missing something, but it looks like in a fairly short time that the tree would be back to pretty much the same situation as before the pruning took place.

I think the ones to be particularly wary of are people that immediately start talking price before anything else. It appears that she didn't do that, and even still it may not be anything to draw clear inferences from, but it seems at least a good sign.

It seems like her concern is that although seen as a necessity, she doesn't know what she will getting as a result of her pruning job. Perhaps supplying a drawing of what you think the finish job will closely resemble, can alleviate her fears to some extent...maybe a large extent. It might...