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We still have friggen telemarketing here. Am I wanting to get rid of my truck (?), is a recent one. Either they saw my shop name on some map and figured truck likelihood, or they must ask random people that don't have a truck as well. :|: When an individual calls, I mean that I hear silence...

I was wondering about that myself. When is there ever the need to tell a potential customer that you are out of work? Cold calls give that impression? I can see how they might draw that conclusion, but there are ways of language around that if it turns into a conversation.

Some see it as begging, some don't. More considerate folks will see it as a reminder of something that needs to be taken care of, and be thankful.

Thanks Joel, interesting about sponges as well. I guess that anything for free that is considered useful is thought of as a good deal and aids in making the connection. It can be a helpful lead in when wanting to speak with someone. I am always glad to get a towel, and some particularly...

Give them a cheap small hand towel with your estimate, and for a little extra have your company name or logo printed on it. Potential customers will still be thanking you in their mind after they close the door. A show of good will carries some weight. It's an old custom, but it just hasn't...

I find that the best follow up to an estimate is when the wind picks up and a big limb breaks off, especially one that could have killed somebody. :roll: