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Yep, a good dealer is really an advantage to have. Fair prices and good service, interested in the customers getting the best use out of what they have been sold, what more can you ask?

Nice post, Larry. Magnus, in Sweden, do you have independent saw shops, not particularly associated with a certain maker, or if they are, ones that will still will work on saws of other brands? There are some people in the treehouse that work on saws for other people, I do, Al does he often...

I'm surprised the dealers have to take the shaft for a factory mishap. Any idea, Magnus, what percentage of saws have something wrong with them from the factory? Small....large?

Magnus, why do you say doing repairs is working for free? Are you referring to warrantee work? Don't dealers get compensated by the manufacturers for that? Like I said, i see where you are coming from here, but the manufacturers are the first ones to say that a saw is a pro model or...

Looking at it from another angle, what is the problem with offering good service to people that have purchased their saws elsewhere? That policy seems odd to me to begin with. Maybe I'm not picking up on something, like the dealer's overall profits, but a good mechanic should be able to bring...

Oh yeah the service, I forgot to mention the gouging for the parts too, or maybe it isn't really gouging, that might be too severe of a word. 'The system of distribution' is quite complex, middlemen take a cut of the action by pushing a few papers across their desk. An old way of doing things...

I think that in theory your idea is a good one, but it is only as good as your dealers are in the total context of service, and what is the pricing in your area. I can go buy an MS200 from my local dealer in Matsumoto, get on his good guy list, but it will cost me about $1100.00. The same...