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Yep on the contract. Big job like that get one signed. And consider a deposit....I have not done that with trees yet...but in our x-ray business, we get deposits to lock someone into their decisions...with the line that says: "Because our vendors' and manufacturers' policies concerning...

I agree...do the work...at the price you quoted. Then on to the next job. I suspect he is going thru an education process in his world...called reality.