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Good stuff, Rich, keep up the good work!!

Comms for everyone??? That's awesome. What kind? That alone must speed up otj training massively. What are the big things that still need work?

Absolutely, it wouldn't be realistic to expect it gets done quickly, plus, it is something that will never be finished. The Japs and Toyota call it Kaizen, continuous improvement. http://en.wikipedia.org/wiki/Kaizen

How do they make money when they do a bunch of call backs.

You plowing for the company or yourself? Well if they are struggling with running a growing company, good on them for soliciting feedback. Give it to em, see if they run with it.

Anyway, I would give them your advice.

How big is the company?