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95% hollow? At what point do you recommend removal? You can snip fine tips off all you want. The weight is in the wood. Its cool to save trees, to a point. Then there's a point where one is responsible as a professional to suggest a removal. "Hazard mitigation" I believe is what BCMA's call it.

Id hold off on saying that to a customer. Tree care and periodically returning aren't synonymous. Sometimes, yes.

Food for thought. Sell your certs and credentials to customers. But maybe think about not putting others down. There are some great men in this business that do great work, that didn't go take a 200 question test with the option of retaking every failed domain until they got it right. I think...