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"Listen" I'm going to work on all of your suggestions... Primarily that one ! Thanks, Nate !!!

Excellent feedback already. Thanks Nate & Bob ! (oops, SquishMeister, too !) On this part of your quote, I just wanted to note that I use the word 'close' in a non-conventional way. That is, we already know if the customer is going to buy or not, we simply move it in the direction of having it...

There have been a lot of discussions here about sales... techniques, success rates, etc. Some people say that if you 'make' every sale based on the # of calls you get, that you're doing something wrong (mostly pricing too low) ? I look at it differently. I feel that if I don't make the sale it's...