When my bro & I started a biz our first big break was doing storm damage in 2000. I learned a tremendous amount.
First thing was people were shocked and scared. That quickly turned to anger. Once they settle down a little, they start prioritising.
Put yourself in their shoes. Freezer full of...
I buzzied a telephone / cable drop at a customer's place on accident last Friday and SBC told us 3 days to repair it 'cause they're on skeleton crews... everybody went south. Customer was cool about it, but works from home & relies on the internet. Dammitman !
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