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It was their help line. I called my internet provider and they couldn't help, so they gave me the number to Microsoft. I would have been charged if it wasn't Microsoft's fault.

When I did that update I lost my internet connectivity. Finally called Microsoft and it took the guy 40 minutes to get me online again. The update screwed up my modem driver so the fix was to uninstall the modem and then reboot the computer. It reinstalled automatically and worked perfect after...