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I hear you about the customers. If you're in a treed areas, repeat customers just keep needing things. I may make a mess for someone away from my service area, on referral, but don't chip/ haul/ clean-up. Cut to manageably safe pieces' go. My next bid is 2 miles up the road. Good...

How do you mean? Working the system against the customer?

Another component is quote versus estimate. Yesterday was a quote price for a tree care project. Once up the western redcedar, i kept wanting to get more deadwood down for aesthetic reasons. I put in more time that I bid, as I chose to do so. Definitely added a 0.5 crew- hours for us...

Track all your time, bidding, maintaining equipment, communication, drive time, job time. Note the skill set of employees on jobs. Note expenses Calculate profits per type of job. Wish I had time to do all that. Kinda chicken and egg.