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We ask people very directly, "what are you looking to have done to your trees?" There's some wacky people in LA, and some cheapskates. That question alone saves us the misery of meeting either of them. love nick

This happens all the time here in LA. It is basically THE reason we don't do free estimates. We write very detailed specs. We are basically giving them ALL the details needed to do the job themselves. We knew from day 1 that we were setting ourselves up for failure by being TOO detail...

Disagree. About 1% of our clients are MAJOR pains in the ass and if I'd known then what I know now, I would have never worked for them.

We've solved the issue by not doing any free estimates (other than for returning clients)