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  1. Mick!

    Free Bid versus Consult, how to explain to the customers

    Having seen your set up Willie (your company pics) I would say that figuring out costs and power hours etc is more your domain. I'm a one gang set up, I have no idea of costs I just know I do alright, I envy your outfit, but I doubt I have the discipline to run/own something like yours. At 50...
  2. Mick!

    Free Bid versus Consult, how to explain to the customers

    Good news Sean, IME all the factors like what you're wearing, vehicle you turn up in, pale in comparison to one simple thing, confidence and keeping your ears open. Obviously dressing like a tramp or turning up in a wreck is a no no, but work gear, even if you're covered in sawdust is fine...
  3. Mick!

    Free Bid versus Consult, how to explain to the customers

    Frankly, I am just another tree guy. The French are very pragmatic about trees, it's very rare that any effort will be made, or funded to save a tree. Take it out, grind the root, plant another. Just the way I like it!
  4. Mick!

    Free Bid versus Consult, how to explain to the customers

    Well Sean, as you can guess I am a model of politeness! But depending on my mood/amount of work in front of me I'll using come out with something like "what is it exactly you want done?" My wife works for an estate agent here (her brother) and part of her job is determining on the phone if the...
  5. Mick!

    Free Bid versus Consult, how to explain to the customers

    Puts me in mind of a story told on Arbtalk (forgive me if I get some details wrong but the bones of it are true) A guy quotes and gets a job involving a tree over a flat roof, of which the felt is in poor condition, jobs booked in for Monday morning. For one reason or another the job was...
  6. Mick!

    Free Bid versus Consult, how to explain to the customers

    There is a lot of people in big citys who act without conscience because of the lack of accountability, ie you are unlikely to see that person again. I can see how every base must be covered to avoid assholery. I'd never get away with charging for estimates/consults but then again any consulting...
  7. Mick!

    Free Bid versus Consult, how to explain to the customers

    Fair enough Nick, diffrent strokes and all that.
  8. Mick!

    Free Bid versus Consult, how to explain to the customers

    Bad customers??? The only bad customers are ones that don't pay. I've never really understood the concept of undesirable clients, some are a PITA for sure but that's business isn't it?
  9. Mick!

    Free Bid versus Consult, how to explain to the customers

    I agree, it's a pita, but it's part of the job. If they get boring I say I have to be somewhere and scoot.
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