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Wow nice email response to him. That would take me half a day to think up and write out something even approaching that nice. And if I could do that I would be a diplomat rather than an tree guy. :) Seriously, if you did much bending over backwards to make things work for him I was going to...

When I read Bixlers comment I assumed he was referring to some form of backlash from coming in with a much higher price than others. Word of mouth badmouthing, negative internet post etc.

Yeah. Good one Mick.

Perfect example. Glad your out there in the world Mick. I'm after your #1 client and interactions much closer to that. Back to an earlier point in the thread, I work for $ and appreciation. If either is out of the equation I will be too.

By the way Mick......Bob is your customer. (Customer of your communication.) :)

Ahh, thanks for the explanation Mick, I missed the point there. On the topic of dealing with problem customers, if you were around me I would send them to you - in a good way. And I would enjoy knowing you can probably turn a high percentage of them to workable or good business. For me, not...

Even on cakes Bob there was a bakery that had to fight to not make a cake for a gay wedding.

I tell them why I'm not the right person for their job as opposed to them not being right for me. Sometimes need to express it a second or third time before they realize I'm serious. They can recommend me for what I am good at in the future that way. (Top quality work as opposed to cheapest...