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Just got in a 365 Special that was sold thru a "box store" type large dealer. Not one screw that was tight on it. Have not run it jet, but judging from how it looks it has not seen any service... I doubt it has seen 10 tanks of fuel. Came here as it changed owner as it didn't run right. Turns...

I started this thread to try and help fill in the blanks so you see the hole picture. If you don't like the dealer closest, look around, there is more dealers and shops that can help. It will not be more expensive, quite opposite actually in the long run. The money saved in buying online is...

Actually it would save them money not having a dealer network. Costs of parts and inventory, warranty work etc would be almost nothing. It has been tried and worked great. Companion in Tandsbyn here in Sweden had no dealers or service outside factory. Free shipping back and forth. Even a "twin...

It has happened in some areas, this is real and is a big problem that grow by the day.

Yes there is a hand full, me included. I can work on all saws, but not all brands warranty work.

I understand there is a interest in online sales from consumer, but it is a short term thinking that will bite them in the ass one day. So... When dealers quit for not putting up with all crap and BS around... Who will fix the saws?

Well these things happen from time to time, suppliers/sub contractors change and thins need to be altered after production get going 100% and result is shown. If a dealer get this note and he change it on the saw prior sale or at service, there is refund for it. But if this isn't done when it...

A lot is expected to be free, all time spent discussing, showing and explaining... Anything wrong with saw during warranty period is expected to be free. So when the online seller come here with a saw supposedly not starting looking for warranty, the time I spend with him and saw (exception of...

Well this is what is preferred. But it is not the most consumer friendly or cost efficient. In today's hype about environment this is forgotten as there is less money in repair and parts than sales. Costs of parts on the shelf and experience needed to wrench is not free either... For a home...

You don't need to take a step back, like this... It is a choice you make as consumer. It is the buyer that decide. Not manufacturer or dealer. A lot of power to the buyer without telling what the consequences will be of his choices. In the end consumers loose on this.

It is a step back actually... Not progress for the consumer. It will be like old day's mail catalog business, or box store. Un-personal, not easy to get help when needed. Not the best deal for the consumer. If service isn't what people want, it will be gone pretty fast and customer is after...

I see this everyday. It bugs the hell out of me and I thought i would give you all here a chance to see it from the other side of the bench. There is a lot more to it than just removing packing, fill up fluids and pull a cord. Losts that the average user miss, even more knowledgeable too. In...

It is those like me that wish customers to get the most out of the saw that really disagree on this. Say you buy a saw online and when you get it, what do you do? Do you have the knowledge needed to set it up? Suppose not and as it isn't performing as desired you go to a dealer to get help fix a...

Customers want it cheep, but this is just part of the discussion. They also want the things to last and be cost efficient. If they buy online it isn't serviced right prior purchase, set up after custemers demands or the right product even... There is a lot lost when buying online or at box stores.

Look at it this way. If there was only online purchases, would that be a good thing? Were would you get the help needed? Online? Sure we can advice pretty well over internet with pic's and so, but there is a lot we can't do, see, hear and feel when we play the internet diagnostic's game. A lot...

Suppose he buy online and need to wait some day's to get parts. It sits there until he get the stuff, not making money... He loose production from it...

It is a money maker you get. If it is a good one and you can get service when needed I don't see a reason not to get it were you look for help when it isn't new anymore. I am 50% more expensive than the same saw on cheapest internet place, yet I earn almost nothing at a saw sale. The only thing...

This is a topic I feel strongly about and thought I might see what you think about it. If you have a good dealer near you to support I think that is the way to go. Those who don't wish they had many times. Buying online thru stores is comfortable and cheaper in short term, but will be bad for...