They made the right call.
Kill it now rather than a few years from now when it'd be a mass of sucker growth and decay.
Plus this way they only gotta pay you once ;)
Do you know their reason for wanting this? It's a gamble screwing with healthy tops of most hardwoods, no matter how proper your cuts are.
If customer is dead set on it, I'd wait til dormancy in January or February.
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