The winch line should be anchored like stated above. Either inside the cover or through the side of the spool and anchored there. If the bottom layers are loose, it will grab the tighter top layers. Pull it all out. If it's not anchored, it should be asap.
Once in a while mine will catch, but only after winching some heavy stuff. They must be really over working that winch. I also guided my winch line by hand the first time on. Not sure if that made any difference though. 200' max
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