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Sean I interpreted transactional to mean "strictly business" where relational means developing a working relationship. Like as in homeowner clients will lie to you all day everyday but when your dealing with a property manager you can generally count on a higher degree of transparency and...

Some really valuable advice here guys, thanks. I don't like a pushy close when I'm looking for a product or service either but I can see how a subtle nudge in that direction is the way to go. I've fallen into the habit of pricing larger jobs after the visit (same day still), I explain that...

Mick, should we always try to close the sale?

Anyone have much success with time based rates (hourly etc)for certain pruning jobs? I've had mixed results so far, unsure if I should press on with it.

meh, the most upmarket property (circa 8 Mill Australian dollars) I've been invited to bid at (on referral) I flicked the job to one of my guys and glad I did it- he thoroughly regretted it lol. Shouldn't really get caught up in sweeping generalization's though, the ideal client can afford...

Yep, find some saltwater and there should be money not far off :lol: I use geography & base my target markets around a combination of income levels, amount of trees & general access. In Sydney many areas with the highest concentrations of wealth also have pretty poor access (streets parked...

Cool, back to your OP I can certainly agree with the attitude being important, I think the irregular nature of tree work helps to keep us interested even when motivation levels are low- its always interesting to see what the clients have on offer.

I'm sure lots of reports are written recommending removals then if every man and his dog can write one up. I'm seldom asked for reports so not all that concerned about the study requirements etc I'd likely change my tune when a little older and worn out tho

Here to become qualified for reports there is a significant amount of study involved- I think 3 years part time. Is that similar over yonder?

Does PHC include consultancy and report writing as its "meat and bones" or is it another stand alone service??