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Fair points...it almost sounds like you are dealing with habits ingrained long before they came to work for you. Switched on, aware people seem to be able to adjust to what the circumstances dictate quickly and easily, others...well there are the others.

Yikes Sean!! As I see it, YOU appear to be the primary trainer, that's hard as I have had the luxury of being trained in a College, then taking those skills to the workplace, where at least the basics were sufficient to keep me safe, then were added onto by on-the-job training. Its not an easy...