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The mount is over tightened. Just loosen it to the point where it will slide off and then reatach it, or feel free to PM me for my cell number and I will work you through it.

Is there NO sound coming out from the helmet? Check and make sure the mount wasnt over tightened. If the unit wont snap off its too tight and the leads dont connect so there is no sound. Either way we will take care of you for sure.