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Steve, I think you may be mistaken. The 192 comes with the narrow .043 gauge picco bar and chain, same as what is used on the pole pruner. Skwishey is talking about the e-light bars which run the same .050 gauge chain as the standard bars but the bars are hollowed out and then filled with...

Stig, notice that I used the word 'rarely'. I did not claim it was an absolute rule. Good dealers exist, but not in all areas. Lots of us don't have the same luxury as yourself.

Dunno what to tell you, Justin. It takes a certain personality type to own a saw shop, and it seems like that rarely includes excellent customer service or extensive knowledge of the product lines. Fortunately I'm in a larger market so I can just drive another 10 miles to the next shop (although...